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Customer ServiceWe want you to be as delighted with our products as we are!
Please see details below of our shipping and returns policies. If you have any concerns please get in touch via our Contact page, or click here. |
Shipping |
FREE SHIPPING!
On orders over $170.00 DOMESTIC SHIPPING FREE Shipping for purchases $170.00 and over. Any purchases under $170.00 incur a flat shipping rate of $10.00. We use STANDARD Australia Post Service which takes up-to 5 business days for delivery. If you have not received your purchase after 10 working days and your order is not a pre-sale item, please contact us at www.caftanya.com.au so we can track your order. PROCESSING OF ORDERS We process orders within 1-2 business days of making your purchase. Orders can be placed 24 hours a day, 7 days a week, although orders are only packed and posted on weekdays from Monday to Friday excluding public holidays in Western Australia. We will provide you with a tracking number once we have shipped your order to you. INTERNATIONAL SHIPPING INCLUDING NEW ZEALAND The cost for International shipping is $20.00 We use Australia Post Airmail for all International orders, which can take 7-14 business days. This standard service does not provide tracking. We do however photograph all international deliveries prior to dispatch as proof of post. If you would like to upgrade your International postage service or register your parcel, this can be arranged at an extra charge by emailing www.caftanya.com.au The customer will be responsible for any customs or import charges. You will be emailed notifying of dispatch. Delivery time excludes customs clearance delays for your country. We will not be responsible for any delays in delivery which are beyond our control, which may include delays made by unforeseen weather conditions, a country's local taxes, duties or customs procedures or high volume/ peak season. Caftanya will not be held responsible for any lost or stolen packages. We record all proof of postage. |
Returns |
If you are not satisfied with the items you purchased they can be returned within 14 days of purchase for an Exchange or Store Credit. We don't offer refunds on change of mind or incorrect sizing purchases. Return shipping costs are the responsibility of the customer. If you wish to return an item for an exchange or credit note please let us know prior to sending via email to www.caftanya.com.au
To be eligible for a return the items must be received in original condition - unworn, unwashed, with all tags still attached. Returned items not received in their original state will be automatically returned to the customer. Caftanya reserves the right to reject a return if we conclude it is not in a new condition. Returns can be sent to Caftanya and must include your original invoice. Returns are processed within 3 days of receiving your items. You will received an email with details of the Store Credit. Store Credits are valid for 6 months only - if you do not use your store credit within this time, your credit will be forfeited. We do not refund the cost of shipping the original item. *We do not offer exchanges on SALE items or purchases made using a discount code/voucher so please choose carefully. |
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Faulty Goods
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All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us. In the case of a faulty item we will replace the garment and cover the costs of return postage. If there is no inventory to replace the garment we will refund you the cost of the item and return postage costs in full. If an item is faulty, it must be reported to Caftanya immediately and returned within 7 days of fault to be eligible for a replacement.
You can email us at www.caftanya.com.au if you believe your garment has a fault. |